At ravaliachanta.com, we strive to ensure that our customers are satisfied with their purchases. As our products are digital downloads, we have a specific return and refund policy that applies to all purchases made through our website.
- Digital Products
All products sold on ravaliachanta.com, including the Kids’ Worksheet Bundle, are digital goods. Once a purchase is completed and the product is downloaded or accessed, it cannot be returned or refunded.
- Refund Policy
Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges once the product has been delivered. By purchasing a digital product from our website, you acknowledge that you waive your right to request a refund once the download or access to the product is provided.
- Exceptional Circumstances
We understand that issues may arise during the purchase or download process. If any of the following circumstances occur, you may be eligible for a refund or assistance:
Duplicate Purchase: If you accidentally purchase the same product twice, we will offer a refund for the duplicate charge.
Technical Issues: If you experience a technical problem that prevents you from accessing or downloading the product, we will assist you in resolving the issue. In rare cases where the issue cannot be resolved, we may offer a refund.
Incorrect Product: If the product delivered is not what you purchased, please get in touch with us immediately for assistance or a replacement.
To request a refund under these exceptional circumstances, please contact us at me@ravaliachanta.com within 7 days of your purchase with details of the issue, and we will investigate your case.
- Process for Requesting a Refund
To request a refund, please provide the following details:
Your order number.
Proof of purchase (such as the receipt or confirmation email).
A description of the issue or reason for your refund request.
Once we receive your request, we will evaluate it within 3-5 business days and notify you of the outcome. If approved, refunds will be processed through the original payment method within 7-10 business days.
- Changes to This Policy
We may update this Return and Refund Policy occasionally to reflect changes in our business practices or for other operational or legal reasons. Any updates will be posted on this page with the updated effective date.
- Contact Information
If you have any questions or concerns about this Return and Refund Policy, don’t hesitate to get in touch with us at:
me@ravaliachanta.com